Make Each of Your Contact Center Agents a Super Agent
with Gleen Agent Assist, the world's most accurate generative AI platform for Customer Service.
Proud G2 Award Winner:
Get Summaries &
Analyze Sentiment
Gleen Agent Assist automatically generates a summary of the customer's inquiry.
In addition, Gleen Agent Assist can also automatically assess the customer's sentiment.
The result: your agents have a better understanding of the customer's problem, faster.
Instantaneously Search KBs & Automatically Draft Responses
Gleen Agent Assist comprehends the customer's question and automatically searches across all of your support knowledge for the most relevant answer.
It then automatically drafts a response to the customer's question. The agent can then review, edit, and send this response.
The result: up to 30% decreased handling time, and more accurate responses.
Assist Agents
Across All Channels
Gleen Agent Assist seamlessly integrates with all leading CCaaS and help desk solutions, allowing you to provide fast and consistent responses across all your support channels.
Most importantly, Gleen Agent Assist doesn't hallucinate. That's because Gleen Agent Assist leverages Gleen AI's no-hallucination technology.
Our Customers Love Us
AI Resolution Rate:
63%
CSAT for issues resolved solely by Gleen AI:
90%
"Gleen AI is extraordinary... Gleen AI was probably one of the best decisions we've ever made in the company."
Ricky Misas
Customer Support Manager, Puffy
Using Gleen Agent Assist is as Easy as 1-2-3
One
Train
Gleen Agent Assist can crawl multiple sources of your company’s knowledge in as little as 2 hours.
Two
Deploy
Deploy Gleen AI within your help desk solution.
Three
Improve
Monitor consumer feedback and documentation inconsistencies in Gleen Agent Assist, and continue to update knowledge as your company evolves.
Gleen Agent Assist Integrates
with Your Entire Customer Service Stack
Help desks
MESSENGERS
ECOMMERCE
